What if your words could actually make a difference between a person staying or leaving? I recently celebrated a birthday and was delighted by the generous, kind words written in the cards by my friends. “I really should have birthdays more often” I declared!! A friend of mine observed that people rarely say those sorts […]

Sometimes our choice of words is what makes the difference between people feeling talked to or talked at. How can we connect more effectively with our audiences? Here are some great phrases or sentence-structures to make people feel like they’re in a conversation with you – to make your audience feel like you really want […]

If you’ve ever used the expression “Fish out of water” – you’ve used a metaphor! In fact, most people use metaphors all the time without even realising it – think outside the box, have a lightbulb moment, go back to the drawing board, crack the whip, light your fire and so on. I tried to […]